Refund policy

We want you to be satisfied with your purchase. Please review our policy below before requesting a return or refund.

Money-Back Guarantee

If you are not satisfied with your purchase, you may request a full refund within 14 days of receiving your order. To be eligible, items must be returned in their original condition and packaging. Please note that partial returns (i.e. 1 out of 3 rolls purchased) are not eligible for a refund. Refunds are processed once the returned item has been received and inspected.

How to Request a Refund

To start a return or refund request:

  • Contact us at sales@wombathide.com.au within 14 days of delivery
  • Include your order number, product details and the reason for the return
  • Our team will provide return instructions once your request is approved.

Returns sent without prior authorisation will not be accepted.

Returns

You have 7 days from the date of delivery to request a return. To qualify for a return:

  • Items must be unused, unopened, and in the same condition as received
  • Proof of purchase is required

Return Address:
1/10 Clarissa St
Campbellfield VIC 3061
Australia

Damaged or Incorrect Items

Please inspect your order upon delivery. If your item is damaged, defective, or incorrect, contact us immediately so we can assess the issue and arrange a suitable resolution.

Non-Returnable Items

Certain items cannot be returned, including:

  • Sale or clearance items
  • Hazardous materials or flammable liquids

If you are unsure whether your item is eligible for return, please contact us before sending it back.

Exchanges

The fastest way to receive a replacement is to return the original item for inspection. Once approved, you may place a new order for the replacement item.

Refunds

Once your return is received and inspected:

  • We will notify you of approval or rejection
  • Approved refunds will be issued to your original payment method within 10 business days
  • Return shipping costs are non-refundable unless the item is faulty or incorrect
  • Processing times may vary depending on your bank or payment provider

If more than 30 business days have passed since approval and you have not received your refund, please contact us at sales@wombathide.com.au.

Australian Consumer Law

Nothing in this policy limits your rights under the Australian Consumer Law, including remedies for goods that are faulty, unsafe, or not as described.